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FAQs re. 2FA

FAQs re. 2FA

Can I login without setting up 2FA?

No. You cannot login your BOOM account without setting up 2FA. You need to set up 2FA on BOOM App during your first login. After setup, in addition to Login Password, you need to enter the One-Time-Password (OTP) generated from the BOOM app each time you login as extra layer of protection.

How do I setup 2FA on BOOM App during first login?

  1. On the login page, Enter the Login ID and Login Password sent to you by email.

  2. After entering the correct ID and Password, you will reach the 2FA setup page, on which displays a QR code of your One-Time-Password (OTP).

  3. Open the BOOM App and tap “Authenticator” at the bottom.

  4. Tap the dotted line on the right-hand corner, tap “Add Account” and select “Scan QR Code”.

  5. Position the QR code inside the square camera frame to scan it until the app shows a six-digit code.

  6. Enter six-digit code on the 2FA setup page and submit as instructed.

Then the setup is done. From now on, you will need to enter the OTP generated from the BOOM App each time you login.

If the camera of my mobile device does not work probably, how do I setup 2FA?

  1. On the 2FA setup page, click the “Get the Secret Key” link below the QR code instead.

  2. An alpha-numeric code will be displayed in a pop-up window. Such code is the Secret Key dedicated for your account.

  3. Open the BOOM App and tap “Authenticator” at the bottom.

  4. Tap the dotted line on the right-hand corner, tap “Add Account” and select “Manual Entry”.

  5. Enter the account name and Secret Key, then press “Save”. The app will show a six-digit code.

  6. Enter six-digit code on the 2FA setup page and submit as instructed.

If I am browsing the 2FA setup page on mobile device, how do I setup 2FA?

Simply press the “Mobile 1-Click Setup” button on the 2FA setup page on your device, and then press “OK”. When the BOOM App shows a six-digit code, enter such code the 2FA setup page and submit as instructed.

Where can I find the One-Time-Password (OTP)?

  1. Open the BOOM App

  2. Tap “Authenticator” at the bottom

  3. A six-digit OTP is displayed

We have a joint account. Does each of us have a 2FA code?

Yes. Each of the joint account holders will have his / her own 2FA code.

I plan to buy a new smartphone. Can I transfer the App OTP to the new device?

Yes, you can use the "Transfer Device" feature to move your App OTP to your new smartphone:

Step

On your old smartphone

On your new smartphone

1

Open the BOOM App and login as usual.

Download the BOOM App.

2

Tap “Menu” > “Settings” > “Transfer Device”. Read the points to note, then tap "Understood" to proceed.

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3

Enter your Login ID and Password, and tap "Next" to validate.

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4

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Open the BOOM App and tap on the “Authenticator” tab.

5

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Tap (…) menu at the top right-hand corner, select “Add Account” and choose “Scan QR Code”.

6

Tap “View Code” then you’ll get a QR code.

Scan the QR code on the old device. Once account is added, OTP is transferred to the new device.

After transferring your App OTP:

  • You will use your new smartphone to generate App OTP for login.

  • The App OTP on your old smartphone will become obsolete.

  • Biometric login (Face ID/Fingerprint) on the old smartphone will be disabled (if applicable).

Can I reset 2FA?

Yes, you can reset and re-enable 2FA on our website:

  1. Login your account, go to “Funds & Account” > “Account Settings” > “Two-factor Authentication (2FA)”.

  2. Press “Send Email”. We will then send an email to your registered email address.

  3. Click the “Confirm to Disable 2FA” link in the email. Your current 2FA settings will be reset immediately.

  4. Go back to the website and press “Step 3: Setup 2FA” button to go to the 2FA setup webpage, on which displays a QR code of your One-Time-Password (OTP).

  5. Open the BOOM App on your new smartphone and tap on the "Authenticator" tab. Tap (…) menu on the top right-hand corner, select "Add Account" and choose "Scan QR Code".

  6. Scan the QR Code on the 2FA setup webpage until the app shows a six-digit code.

  7. On the 2FA setup webpage, enter the OTP generated by the authenticator, then press “Enable”. Now you have successfully re-enabled 2FA on your new smartphone.

How can I enable my Biometrics (Touch ID / Face ID) login?

  1. Open the BOOM App and tap “Login” at the top

  2. Enter Login ID and Login Password as usual, and then tap “Register Biometrics Login”.

  3. Tap “Tap here to get OTP” button on the enter OTP page. Choose the account you want to register by tapping that account’s OTP.

  4. On the “Enable Biometrics Login” page, read the terms, tick the related “accept” box, and tap “Confirm” to proceed to next page.

  5. The system will launch the biometrics verification procedure, for example, by scanning your fingerprint or your face. Don’t worry, the biometrics data will not be transmitted to us. Your privacy is protected.

  6. If you complete the biometrics verification successfully, you will login your account.

From now on, you can choose “Biometrics Login” as the method to login your account without entering Login ID and Password.

Can I reset biometric login (FaceID/Fingerprint)?

Yes, you can reset and re-enable biometric login:

  1. Open the BOOM App and login as usual.

  2. Go to “Settings” > “Biometrics Login Settings”. You will see Status: Enabled at the right top corner.

  3. Tap “Tap here to get OTP” button, and tap “Unregister Now”.

  4. You will then see the message to confirm that there is no device registered for biometrics login for your account.

  5. Logout the session. Login again, and follow the prompts to register biometrics login for your new smartphone.

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