FAQs
FAQs

FAQs

How to use and FAQs


If your question is not answered here, please feel free to contact our Customer Service Hotline at (852) 2255 8888 or email us.

MONEX BOOM Authenticator App

  1. Please read it here: User Guide 2FA
  2. You can download it here (authenticator.apk): Download MONEX BOOM Authenticator

  3. Please call our Customer Service Hotline (852) 2255 8888 during office hour (Mon - Fri, 9:00am - 6:00pm HKT). We will help you to disable your lost device. After that you can setup a new device again.
  4. Due to the security reasons, only the iOS device can restore the "MONEX BOOM Authenticator" app to the new device through backup.

    If you are using an Android device, please login to your account, go to "Funds & Accounts" > "Two-factor Authentication (2FA)". Reset the current 2FA setting on your old device, and then re-do the 2FA setting on your new device. Details please refer to "Step1" & "Step 2" of section "Reset 2FA setting".

Last Update: July 2018.